tag:blogger.com,1999:blog-3442020393273673028.post7481730968968839315..comments2023-04-23T15:39:57.651-05:00Comments on I Broke I.T.!: Improvements needed in ConnectWise Configurations Pagejtdhttp://www.blogger.com/profile/10186995783108127593noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-3442020393273673028.post-23885169877429464782012-10-26T16:06:22.567-05:002012-10-26T16:06:22.567-05:00Thanks Kevin! I understand it is no small change t...Thanks Kevin! I understand it is no small change to the UI but appreciate you guys taking the needed steps. 2013 is just around the corner so I'd expect most changes won't be happening until at least then. We're currently even split between VNC and RDP depending on if we're doing workstation or server work. jtdhttps://www.blogger.com/profile/10186995783108127593noreply@blogger.comtag:blogger.com,1999:blog-3442020393273673028.post-19656705997605976942012-10-26T15:09:47.171-05:002012-10-26T15:09:47.171-05:00I have submitted a formal proposal to CW to make t...I have submitted a formal proposal to CW to make the required changes so that we can implement this idea. The API stuff should not take a long time to complete but the UI changes to the ticket and configuration screens will tkae longer. Once I get an ETA I can post it here but I suspect it will be 2013 before we can get this built in.<br /><br />If you routinely use RDP to access remote computers you might consider switching the LABVNC button on the computer screen over to RDP as the default. You can do this by opening a computer screen and right clicking on the LabVNC button and selecting set default and then simply selecting what you prefer. This will cut down on a few clicks in your process if you routinely use the same connection method over and over.<br /><br />-Kevin GibsonKevin Gibsonhttps://www.blogger.com/profile/03352903430619817757noreply@blogger.comtag:blogger.com,1999:blog-3442020393273673028.post-30644623940831258472012-10-24T15:17:50.064-05:002012-10-24T15:17:50.064-05:00Sounds good Kevin. I appreciate the response and a...Sounds good Kevin. I appreciate the response and am looking forward to seeing what you guys can come up with.jtdhttps://www.blogger.com/profile/10186995783108127593noreply@blogger.comtag:blogger.com,1999:blog-3442020393273673028.post-27312101398624253122012-10-24T14:41:08.441-05:002012-10-24T14:41:08.441-05:00I actually saw this last night and have requested ...I actually saw this last night and have requested a meeting with a BA within ConnectWise to see what would be needed to make this a reality. I agree this is much easier and as a prior MSP I certainly understand the value in reducing overhead within processes.<br /><br />We will see difficult this will be to accomplish and then see what we can do to make it a reality.<br />-Kevin GibsonKevin Gibsonhttps://www.blogger.com/profile/03352903430619817757noreply@blogger.comtag:blogger.com,1999:blog-3442020393273673028.post-74826515009895987082012-10-24T14:23:32.193-05:002012-10-24T14:23:32.193-05:00Thanks Matt. I look forward to it.Thanks Matt. I look forward to it.jtdhttps://www.blogger.com/profile/10186995783108127593noreply@blogger.comtag:blogger.com,1999:blog-3442020393273673028.post-90852506593241027382012-10-24T13:52:44.244-05:002012-10-24T13:52:44.244-05:00Dude, like the idea. We are all about making the...Dude, like the idea. We are all about making the systems easier to use. The best ideas come from our partners. I forwarded this blog entry to Kevin Gibson. He is in charge of the integration to all PSA tools. He controls the roadmap, the communication to the CW development team, and the business level design of how we interface. <br /><br />Kevin will likely be chiming in after my comment. <br /><br />-Matt NachtrabMatt Nachtrabhttps://www.blogger.com/profile/06828305311855623411noreply@blogger.comtag:blogger.com,1999:blog-3442020393273673028.post-38104401431281462822012-10-23T14:54:55.736-05:002012-10-23T14:54:55.736-05:00Let's hope so Lynn. Someone is bound to make a...Let's hope so Lynn. Someone is bound to make an interface like this. If it isn't CW then they'll risk losing customers.jtdhttps://www.blogger.com/profile/10186995783108127593noreply@blogger.comtag:blogger.com,1999:blog-3442020393273673028.post-91821272347455655042012-10-23T07:57:36.918-05:002012-10-23T07:57:36.918-05:00Fully agreed. Great idea! Let's hope CW liste...Fully agreed. Great idea! Let's hope CW listens.Lynnhttps://www.blogger.com/profile/12470255382642593652noreply@blogger.com